Last updated: 16.07.2026

1. Delivery area

We exclusively deliver orders to delivery addresses within Switzerland.

Deliveries abroad are currently not possible via our Swiss online shop.

2. Shipping service providers

Delivery is generally carried out via DPD or another shipping and logistics service provider commissioned by us.

There is no entitlement to delivery by a specific shipping service provider.

3. Shipping costs

For orders of CHF 90 or more, we cover the costs of standard shipping within Switzerland.

For orders under CHF 90, a flat shipping fee of CHF 9 will be charged.

The decisive factor is the order value displayed in the checkout after the deduction of any discounts and vouchers.

Any deviating shipping costs or special shipping conditions will be displayed in the checkout before the order is completed.

4. Delivery time

For products available at the time of the order, the estimated delivery time is generally 2 to 5 working days from order or payment confirmation.

Saturdays, Sundays, and public holidays are not considered working days.

The stated delivery times are guidelines and generally do not represent guaranteed delivery dates, unless a binding delivery date has been expressly promised.

During periods of high order volume, public holidays, promotions, exceptional events, or delays at the shipping service provider, the delivery time may be extended.

5. Shipment tracking

As soon as your order has been dispatched, you will receive a shipping confirmation with a tracking number or a link to shipment tracking, where possible.

It may take some time before the shipping status is displayed by the shipping service provider for the first time.

6. Unavailable products and pre-orders

If a product is not immediately available, the expected delivery time will be indicated on the product page, in the checkout, or in the order confirmation, where possible.

We strive to deliver unavailable or pre-ordered products as quickly as possible.

If an order contains both immediately available and later available products, we may, at our own discretion, ship the order in full or in partial deliveries. You will not incur any additional shipping costs for partial deliveries initiated by us.

7. Delivery delays

Should the delivery be significantly delayed, we will inform you as soon as possible about the circumstances known to us and, if possible, about a new expected delivery date.

Delivery delays due to circumstances beyond our reasonable control do not generally justify a claim for damages. This includes in particular:

• Delays at shipping and logistics service providers

• Operational disruptions

• Supply shortages

• Strikes

• Natural events

• Official measures

• Disruptions to traffic or communication routes

• Other cases of force majeure

Mandatory legal claims remain reserved.

8. Significant delivery delay and withdrawal

If an order cannot be fulfilled within the communicated or a reasonable delivery period, you may request that we complete the delivery within a reasonable grace period.

If the delivery does not take place within this grace period, you may withdraw from the contract in accordance with statutory provisions.

If the delivery delay lasts more than three weeks beyond the originally stated expected delivery date, you may also cancel the affected order without an additional grace period, provided the product has not yet been shipped.

Payments already made for the undelivered products will be refunded via the original payment method.

Further mandatory statutory rights remain reserved.

9. Verification of the delivery address

Before completing your order, please check whether the provided delivery address is complete and correct.

LUNA Swiss accepts no responsibility for delays or non-delivery caused by incomplete or incorrect address details.

Please contact us as soon as possible if you notice an error in the delivery address after completing the order. Once the shipment has been handed over to the shipping service provider, a change may no longer be possible.

10. Undeliverable or uncollected shipments

If a shipment cannot be delivered due to circumstances within the customer's area of responsibility, or if it is not collected within the specified period, it may be returned to LUNA Swiss.

This applies in particular to:

• Incorrect or incomplete address details

• Refusal of acceptance without a valid reason

• Non-collection at a pickup location

• Impossible delivery despite reasonable delivery attempts

After receipt of the returned goods, we may, following consultation:

• Arrange for a re-delivery subject to the assumption of additional shipping costs, or

• Withdraw from the contract and refund the purchase price

Actually incurred and reasonable additional costs for return transport or re-delivery can be deducted from the refund amount or invoiced separately, provided that the failed delivery is attributable to the customer.

11. Damaged or incomplete deliveries

Please check the shipment upon receipt for visible transport damage and completeness.

If the package is visibly damaged, we recommend that you have the damage noted by the shipping service provider and, if possible, take photos of the packaging and the product.

Please contact us as soon as possible regarding damaged, incomplete, or incorrectly delivered orders at:

owlet@luna-swiss.ch

Your statutory warranty rights are not automatically excluded by a delayed report.

12. Contact

If you have any questions about your delivery, please contact us:

LUNA Swiss GmbH
Webereistrasse 68
8134 Adliswil
Switzerland

Phone: +41 43 928 37 58
E-mail: owlet@luna-swiss.ch