RETURNS – Owlet Switzerland



Every owlet product purchased through our website comes with a 30-night peace of mind guarantee. If you aren't 100% satisfied with your product, you can return it within 30 calendar days of setting up a hardware product (for example, registering our smart socks or cam products).

This satisfaction guarantee requires proof of purchase.


Your monitor has a two-year warranty from the date of app set up for manufacturer defects, so if you experience any issues, please contact the retailer where you bought the product. If you bought the product on, please contact us via e-mail:

Owlet is not responsible for general wear and tear of product usage.


A Return Authorization (RA#) must be requested from our customer service team within 30 days from the date of product registration. To request an RA#, please contact our customer service department at

Product(s) returned to LUNA Swiss directly must have been purchased from our website

Product(s) purchased from any retailer or website other than must be returned to the original purchase location, in accordance with the return policy of the purchase location.

Customers are responsible for shipping costs of returning the product(s).
Returned Product(s) must be in good physical condition (not physically broken or damaged) as per the sole discretion of Owlet.
If the Product(s) is returned without an RA#, we cannot process your refund.
The product(s) must be returned to LUNA Swiss within three weeks after the completion of the RA form to be considered a valid return.

Depending on your financial institution, the processing of your refund can take up to 7 business days to post to your account.
The refund will be issued in the original form of payment in which the order was placed.
If you no longer have the card you originally used to place your order, your financial institution will issue your refund in check form.

You will be issued an email when your return has been received and processed by Owlet.


Gift cards are non-refundable.

The product(s) must be returned to LUNA Swiss within three weeks after the completion of the RA form to be considered a valid return.

Shipping and handling charges are not refundable.

Any Product(s) purchased from an unauthorized retailer or website (eBay, etc.) will null and void the return and warranty policy.

Please ensure you include all components in your returned unit.

Incomplete returns (missing base station or missing sensor) will be refunded the retail value of parts received by Owlet returns processing department.

You are responsible for and must prepay all shipping charges, and you shall assume all risk of loss or damage to the Product(s) while in transit to Owlet.

We highly recommend that you get proof of posting your return to the courier, in case we do not receive the item.