SMART SOCK FAQ'S:
WHAT COMES IN THE OWLET SMART SOCK BOX?
You will receive the base station, sock electronics, four fabric socks (in two sizes for each foot), a user manual, and a charging cord.
HOW DOES THE SOCK WORK?
The Smart Sock uses pulse oximetry to gather your baby's heart rate and oxygen levels. The electronics send your baby's heart rate and oxygen levels to the Base Station. The Base Station then sends your baby's heart rate and oxygen levels to your smartphone.
IS WIFI REQUIRED TO USE THE OWLET SMART SOCK?
The Smart Sock and Base Station connect via Bluetooth low energy. WiFi is only needed if you would like to use the app to view live readings and view them remotely. The Base Station is the primary notification system, so if your WiFi goes down or your phone dies (or you don't have it at all), the Base Station is still designed to notify. While WiFi is not required, it does make for a better user experience. HotSpot WiFi is not recommended.
WHICH AGE GROUP IS THE OWLET SMART SOCK FOR?
The Owlet Smart Sock will fit your child up to one year and fits most children up to eighteen months old. It is designed for babies up to 30 lbs.
CAN THE OWLET SMART SOCK FIT UNDER FOOTIE PAJAMAS?
Yes! The Owlet Smart Sock is low profile and will even fit under a regular sock. Just make sure the Smart Sock is directly next to the skin and be sure there's enough room for your baby's foot to fit comfortably and that the sock or footie pajamas aren't too snug.
IS THE OWLET SMART SOCK WASHABLE?
Yes, the fabric sock and sensor on the Smart Sock 3 should be hand washed regularly using a mild detergent and lukewarm water. We recommend washing the fabric sock once per week or as needed. This will help keep the product performing as intended and reduce the potential for skin irritation. Allow to air dry. Don't put in the dryer as the heat from the dryer can possibly cause the fabric to lose its shape faster. Baby's feet can sweat at night and bacteria loves to grow in warm, moist environments and regular washing will keep your little one's feet happy and healthy!
DOES THE OWLET SMART SOCK COME IN DIFFERENT SIZES?
The Owlet Smart Sock comes with 4 fabric socks, in 2 sizes for each foot. Our socks are designed to fit babies up to 18 months or from 5 to 30 pounds. Actual sizing and fit may vary as babies feet are all different shapes. It's important to get a snug fit but to never put the sock on too tight.
CAN MY SPOUSE AND I VIEW THE LIVE READINGS OF OUR CHILD VIA OUR SMARTPHONES SIMULTANEOUSLY?
Both parents may access their child's information and health statistics on the app over their respective smartphones allowing both to track their child.
DOES THE OWLET SMART SOCK WORK WITH TWINS/MULTIPLES?
Each child will need their own separate and complete Smart Sock device but with the new Owlet app, you can easily add multiple child profiles and Owlet devices all within the same app!
WHICH IOS DEVICES ARE COMPATIBLE WITH THE OWLET APP? <br> The Owlet app is compatible with devices running iOS 13 or later. The Owlet app is not being tested or built for tablet compatibility at this time.
WHICH ANDROID DEVICES ARE COMPATIBLE WITH THE OWLET APP?
The Owlet app is compatible with devices running Android 7.0 or higher. Learn more details here.
HOW LONG DO THE BATTERIES LAST?
You never need to change the battery. The sock is powered by a coin cell rechargeable battery (like what you’ll find in your wristwatch). However, your sock will need to be charged daily.
HOW CAN YOU STORE YOUR OWLET SMART SOCK?
The Owlet Smart Sock sensor contains a small battery which will drain over longer periods of time. If allowed to drain completely, it can affect the sensor’s ability to recover its original properties. There are 6 steps to success for storing your Smart Sock.
IS THE OWLET SMART SOCK CONSIDERED A MEDICAL DEVICE?
The Owlet Smart Sock is a consumer product that provides parents insights into their baby's wellness, as well as peace of mind each time the parent puts their child down for a nap or to sleep at night. The Owlet Smart Sock is not a FDA-approved medical device and is designed and intended for families with healthy infants. It is not meant to replace Safe Sleep Practices.
WHAT IF MY PHONE DOESN'T HAVE SERVICE OR IS ON SILENT, OR MY HOME WIFI GOES OUT? DOES THE OWLET SMART SOCK ITSELF MAKE A NOISE?
Yes! The Base Station is your primary notification system for the Smart Sock. While you won’t be able to see live readings, the Base Station is designed to notify you if your baby's heart rate or oxygen levels fall out of range.
WHICH FREQUENCY DOES THE OWLET SMART SOCK USE?
It uses Bluetooth 4.0 Low Energy (2.4 GHz). The Smart Sock will not receive interference from home alarms, cell phones or other electronics. The Base Station also uses WiFi to communicate through your internet to our cloud.
WHAT IS PULSE OXIMETRY?
You might have experienced this technology at the doctor's office. Pulse oximetry is in the little red clip they put on your finger when you go to the hospital. A small light shines through your skin and the amount of blood flow and oxygen levels are estimated based on how much light is transmitted to a sensor.
WHAT IS OWLET'S DISCLAIMER?
The Smart Sock is not a medical device. It is not intended for use as a medical device or to replace a medical device. It does not and is not intended to diagnose, cure, treat, alleviate or prevent any disease or health condition or investigate, replace or modify anatomy or any physiological process.The Owlet Smart Sock is meant for healthy babies up to 18 months of age and the notification thresholds on the Owlet Smart Sock are not as stringent as a medical monitor. This product is only intended to assist you in tracking your baby’s well-being and is not intended to replace you as a caregiver. You are responsible for the health and well-being of your baby and following safe sleep, health, and care guidelines. Read our full disclaimer here.
DOES OWLET GUARANTEE THE SAFETY OF MY BABY?
No, The Owlet Smart Sock is a consumer product that provides parents insights into their baby's wellness, as well as peace of mind each time the parent puts their child down for a nap or to sleep at night. The Smart Sock is not a FDA-approved medical device and is not intended to diagnose, cure, treat, alleviate or prevent any disease or health condition or investigate, replace or modify any physiological process. You are responsible for the health and wellbeing of your baby and following safe sleep, health, and care guidelines. Please read our full disclaimer here.
OWLET CAM FAQ’S:
DOES OWLET HAVE A SOUND OR VIDEO MONITOR?
Yes, the Owlet Cam streams 1080p HD video in the Owlet App. The Cam features night vision, two-way audio, background audio, room temperature sensor, encrypted WiFi, 130 degree wide angle lens, and more. The Cam works great alone, but also integrates with the Owlet Smart Sock. The Cam can be purchased as a stand-alone product for $149.00 or purchased with the Smart Sock for 399.00 ($50 savings!).
WHAT IS THE OWLET CAMERA?
The Owlet Cam streams HD 1080p video with night vision and two-way audio to your smartphone using a secure, encrypted WiFi connection. Keep informed of your baby’s needs with background audio. Integrates seamlessly with the Owlet Smart Sock in the Owlet App.
WHAT ARE THE FEATURES OF THE OWLET CAM?
Remote monitoring via Owlet App, Secure, encrypted WiFi, Background audio mode, Room temperature sensor, Night vision, HD 1080p video, Adjustable magnetic base, Two-way audio, 130 degree wide angle lens, Plus! Pair with Smart Sock for detailed wellness insights so you can track your baby's heart rate and oxygen levels while streaming video and audio.
WHAT COMES IN THE OWLET CAM BOX?
Owlet Camera, magnetic base, wall mounting kit, power adapter, cable guards, USB power cable with temperature sensor.
WHAT IS THE DIFFERENCE BETWEEN THE OWLET MONITOR DUO VS. JUST GETTING THE CAM?
The Owlet Monitor Duo allows you to receive real time updates for heart rate and oxygen level and stream the live video feed simultaneously. With just the Cam, you'll receive the live video feed but not the additional insights from the Sock.
DOES THE CAM RUN ON BATTERIES OR DOES IT NEED TO BE PLUGGED IN?
The Cam needs to be plugged in.
WHAT IMAGE AND VIDEO QUALITY DOES THE CAM OFFER?
The Cam comes standard with 1080p HD.
DO I HAVE TO MOUNT THE CAM TO THE WALL?
The Cam comes with a magnetic base that can be set on a flat surface or mounted to the wall.
DOES THE CAM WORK IN THE DARK?
The Cam uses safe, infrared LEDs with infrared filter which allows it to work in the dark.
CAN I STREAM VIDEO FROM THE CAM ON MULTIPLE DEVICES?
You can have multiple people viewing the live video stream at the same time. Share your Owlet login with whomever you’d like to have access.
DOES THE CAM WORK WITHOUT THE SMART SOCK?
Yes, the Cam works great alone and you do NOT need the Smart Sock. However, you will not receive heart rate or oxygen levels readings and notifications without the Smart Sock. Owlet recommends pairing the products together for the complete baby monitoring solution.
WHY SHOULD I BUY THE OWLET CAM INSTEAD OF ANOTHER VIDEO MONITOR?
The Owlet Cam streams HD 1080p video with night vision and two-way audio to your smartphone over a secure, encrypted WiFi connection so you can hear and see your baby from anywhere. Never miss a moment with sound and motion notifications, and background audio that plays while you use your phone for other tasks. Stream to those you choose so you know your little one is safe and let the Owlet Cam show you a total view of Baby, from anywhere.
DO I NEED TO HAVE A SMARTPHONE TO USE THE OWLET CAM?
Yes, you can only live stream from the Owlet App on a smartphone.
DO I NEED A CERTAIN OPERATING SYSTEM ON MY PHONE TO USE THE APP (EX. IOS 11...)?
Yes, the Owlet App requires iOS 12 or higher and Android 21 (Lollipop) or higher.
IS THERE A WARRANTY ON THE OWLET SMART SOCK?
Yes, we offer a 2-year warranty from the date of purchase. Two common issues we have seen that are not covered under warranty are sensors damaged by pets or getting accidentally put through a washing machine.
WILL OWLET SHIP INTERNATIONALLY?
Owlet ships throughout the UK and the rest of Europe. Owlet is also available in the US, Canada and Australia.
DO YOU HAVE A SATISFACTION GUARANTEE?
We offer a 30-day satisfaction guarantee from the date of purchase. Just contact our customer care team and don't forget to keep your proof of purchase.